Services
Lumentpixel maps your customer journey and deploys a chatbot solution precisely where conversations stall and prospects drop off.
Every Lumentpixel engagement starts with a discovery session — typically a 60-minute call where we map your existing customer journey, identify the highest-friction points, and agree on the conversation flows that will have the greatest commercial impact. From there, our team designs the bot logic, writes the dialogue, configures integrations with your CRM or calendar system, and deploys the chatbot to your website or WhatsApp channel. Most projects are live within 10 to 15 business days. We build on proven conversational AI infrastructure and deliver a fully configured, tested bot — not a DIY template you must complete yourself. Post-launch, we offer monitoring, analytics reporting, and iterative refinement based on real conversation data. We do not manage paid advertising or SEO campaigns; our specialisation is the chatbot layer, and we focus on it entirely.
Choose one or combine several — each module is designed to slot into your existing tech stack with minimal disruption.
A structured conversation flow greets every new visitor, asks the right qualifying questions, and stores verified contact details and preferences directly in your CRM. No web form, no manual follow-up — just a steady stream of warm, pre-qualified prospects delivered to your sales pipeline every morning.
We map your most frequent support queries — returns, stock availability, service coverage areas, pricing — and build instant-response flows that resolve up to 70% of incoming questions without agent involvement. Complex cases are escalated to a human with a full conversation transcript attached.
Clients select a service, choose an available slot from a live calendar feed, and receive an automated confirmation and reminder — all inside the chat window. Rescheduling and cancellation links are included so your team spends time delivering the appointment, not managing it.
We compile your most common questions into a structured knowledge base that the chatbot draws on to deliver accurate, brand-consistent answers. The knowledge base is version-controlled and updated on your schedule — typically monthly — so information stays current without requiring developer involvement.
Lumentpixel connects your chatbot to HubSpot, Zoho CRM, Salesforce, or a custom API endpoint. Every lead attribute, conversation tag, and appointment record flows into the correct pipeline stage automatically, giving your team a complete picture of each contact before they pick up the phone.
Please review the following before booking a consultation — it will help us make the best use of your time.
No. We hand over a fully configured bot with a simple admin dashboard from which you can update FAQs, view conversation logs, and read weekly performance reports. No coding is required for day-to-day management.
We deploy to website chat widgets, WhatsApp Business, and Facebook Messenger. Multi-channel deployments are available on our Pro and Business tiers. We do not currently support SMS-only bots or voice-channel automation.
Standard projects — a single-channel bot with one or two core flows — are live within 10 to 15 business days from the close of the discovery session. Multi-flow, multi-channel projects typically take 20 to 30 business days.
The bot escalates gracefully to a live agent or logs a callback request, depending on your preference. The agent receives the full conversation transcript so there is no need for the customer to repeat themselves.
Yes. We build bilingual flows (English and Swahili) on request at no additional charge, provided the conversation content is supplied in both languages during the discovery session.
“Our property agency was missing prospective buyers who browsed listings at night. The Lumentpixel lead-capture bot now qualifies enquiries in real time and books viewing appointments into our agents' calendars. Within two months, Saturday morning viewings increased by over 50%.”
— David Wanjala, Kisumu
Every business has a different funnel. A 30-minute call is all it takes to identify where a chatbot will have the most immediate impact.